Begin with real tasks
Select journeys that matter: finding information, registering, completing a form or managing an account. State what decisions the research will inform and what the team can change.
Ask who is included
A user-testing label does not establish that participants include people with disability. Ask about participant characteristics, technology use, access requirements and the limits of a small sample.
Plan an accessible research process
Discuss consent, materials, scheduling, support people, remote or onsite arrangements and fair compensation. Agree how participants can communicate access needs safely.
Connect findings to delivery
Ask for task-based findings, patterns, evidence limits and actionable recommendations. Decide who attends sessions, how participant privacy is protected and how findings are prioritised.
Keep technical coverage visible
User research does not test every WCAG criterion. If you need a conformance evaluation as well, commission it explicitly and clarify how the two workstreams will inform each other.