Choose the right delivery format
Ask whether HTML, an accessible document or several formats best suit the audience and task. Keep the information usable without requiring a particular proprietary app where feasible.
Provide source files and an inventory
Count pages and files, identify Word, PowerPoint, PDF or EPUB formats, and flag tables, forms, diagrams, scans and multilingual content. Original editable files can make remediation more effective.
Scope structure and meaning
Discuss headings, reading order, links, tables, form controls, alternative text and meaningful navigation. Explain who can approve content changes and supply descriptions for complex visuals.
Distinguish remediation from plain language
Document accessibility, Easy Read, Easy English and plain-language work are different services. Ask which are included, how audience needs are understood and whether users will validate the result.
Agree validation and maintenance
Ask how the finished files will be checked, what issues remain and what evidence is delivered. Include accessible templates and training if your team will publish more documents later.